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For Elderly Travellers
A dedicated representative meets them at the kerbside, walks them through every step at their pace — check-in, security, immigration, boarding — and stays with them until they're on the aircraft. Same on arrival, right up to your driver.
Available at 21 Indian airports. Book from anywhere in the world.
✓ Show-Up Guarantee — if the greeter isn't at the agreed meeting point for a confirmed booking, you get 100% of your money back. Read the policy
Delhi T3 alone is 5.4 km from one end to the other. Mumbai T2 has 14 boarding zones. Bengaluru's new T2 has 90+ gates. For a 70-year-old with a 7 kg bag and a flight at 5 AM, the journey can be punishing:
Recommended plan: Premium or Elite — both designed for travellers who shouldn't be navigating an airport alone.
Our representative is waiting at the drop-off lane with a name placard. Your parent is never standing alone wondering 'where do I go?'
The wheelchair itself is provided by the airline: request it when you book the air ticket, or ask the airline to add it. On Premium and Elite, our host stays with your parent alongside it through the airport.
From check-in to boarding gate without the long walk. Operated only at Delhi (DEL) and Mumbai (BOM), and even there subject to availability and the airport's own terminal concept on the day. Our other airports are walkable and the greeter sets the pace on foot.
Including the bag check-in, the X-ray tray loading, the carry-on at security, and the trolley at arrivals. No lifting required.
On international flights, a host stays with your parent in the immigration queue and handles the bags. Immigration is run by the Bureau of Immigration, so we never promise a clearance time.
Our representative helps with boarding pass, immigration forms, customs declarations — your parent doesn't fill anything alone.
Hindi at every airport. Plus local language (Tamil, Marathi, Kannada, Bengali, Malayalam, Gujarati) at most cities.
Right up to the boarding gate (or aerobridge entry). Stays until boarding starts. No 'OK, you're on your own from here'.
Booking confirmation and service voucher by email once you've paid. Airline delay or reschedule? We move the booking to the new flight free of charge.
Quiet seating, clean washroom, food and tea, charging points, recliners. 2 hours included on Elite plan — perfect for long pre-flight waits.
On arrival, we stay with them until they're safely in your pre-booked car / family vehicle. We can also book the cab on your behalf.
Direct WhatsApp + phone line monitored round the clock. Useful if flight delays, gate changes, or medical needs come up.
Most of our senior-care bookings are made by adult children living in another city or country. Here's exactly what happens:
Pick the airport, plan (Premium or Elite recommended), enter your parent's name and flight number. Pay with your international card — charged in INR, your bank converts to USD/GBP/EUR/AED at the daily rate.
Email + WhatsApp voucher to YOU (the booker) and to your parent. Includes representative's contact number + meeting point map.
Confirm flight time, ask about wheelchair/medical needs, share representative's name and photo so they recognise them at the airport.
With name placard, takes bags, escorts at their pace through every step. You get WhatsApp updates: 'Met ✓', 'Checked in ✓', 'At gate ✓', 'Boarded ✓'.
Same representative or a counterpart at destination meets the aircraft and escorts to car park. You get the 'safely with driver' update.
The service at the airport is delivered by our ground partner at that airport. Your booking, payment and voucher are with Elite World Services Limited.
Nobody works inside an Indian airport without an airport entry pass, and our ground partners' staff are no exception.
No money changes hands at the airport. The booking is paid online via Razorpay (PCI-DSS Level 1), and the voucher carries the booking reference, time and meeting point.
Write to us on WhatsApp or email with the booking reference — our desk answers 24×7.
Elite World Services Limited, in airport assistance since 2012.
Families book from abroad for parents travelling in India: an international card, the charge in rupees, the confirmation and voucher sent to your email.
Yes — the wheelchair itself is provided by the airline: request it when you book the air ticket, or ask the airline to add it, and we can liaise with the airline on the day. With Premium and Elite, our representative and porter stay with your parent alongside the wheelchair through the airport.
Absolutely. Book from your phone (USA, UK, UAE, anywhere) with an international card — the charge is in INR and your bank converts it — and we coordinate with your parents directly in Hindi or their preferred language. The booking confirmation and voucher arrive by email.
Our airport representatives speak Hindi fluently and most also speak the local language of the city. Helpline supports Hindi, English, Tamil, Telugu, Bengali, Marathi, and Gujarati. Language is never a barrier.
Meets your parent at kerbside, takes bags, walks at their pace to check-in, helps complete check-in, escorts through security (staying with them in the queue), helps with immigration if international, accompanies right up to the boarding gate, and stays until boarding starts. On arrival: meets the aircraft and escorts to your driver at kerbside.
Premium is right for most elderly travellers (full meet-and-greet, porter, queue support, gate escort). Elite adds 2-hour complimentary lounge — recommended for long waits, international departures, or if your parent needs quiet rest space. Basic is curbside-to-checkin only — not enough for most elderly passengers travelling alone.
Meet & assist starts from ₹2,500 per person, GST included; Elite, with lounge access, from ₹5,074. Prices differ by airport and flight — every airport's price is on the pricing page, and the booking form shows yours before you pay.
Every booking carries our Show-Up Guarantee. Your greeter meets you at the agreed meeting point — or you get 100% of your money back. If your booking was confirmed, your flight details were correct, and our greeter wasn’t there for you, tell us within 48 hours (WhatsApp or email, with your booking reference) and we refund every rupee you paid for that service.
We monitor flight status in real time. The representative reschedules automatically — no action from you or your parent. For delays beyond 3 hours, our 24×7 WhatsApp helpline updates you directly.
Free cancellation up to 24 hours before flight — 100% refund, no deductions, in 5–7 working days. Airline delay or reschedule? We move the booking free. For medical emergencies within 24 hours, write to info@airportporterservice.com with a doctor's note — we waive the no-show fee as a goodwill practice.
5 minutes to book. From ₹2,500 per person, GST included. Available at 21 Indian airports. Pay from anywhere in the world — covered by our Show-Up Guarantee.
Prefer to talk? Call +91 95999 93821 — 24×7.